Alto manages the entire journey from incoming referral to completed care. Here is how it works.

Independently validated.

CE-marked Class I medical device.

In active pilot deployment.

Automate Your Workflow, End-to-End

PLATFORM

Ready to deploy
92% accuracy out of the box, refined to your site and thresholds, and inbuilt QA to catch the rest.

Secure by design
Auditable and configurable at every single step

Interoperable
Integrated directly into existing technology stacks. No new system for your referrers or patients, and no rip-and-replace for you.

The Problem Alto Solves

In most hospitals and specialist clinics, the path from referral to care is not a workflow. It is a series of manual steps and handoffs, each one a potential failure point. Referrals arrive across multiple channels and formats, and 1 in 3 arrive incomplete. Before a clinician ever sees a referral, it takes 40-70 minutes of administrative handling: opening, matching, checking, chasing, routing. Demand exists before it is operationally visible, and the blockers that stop a patient being procedure-ready surface too late to protect the appointment or slot. 

Alto creates the missing operating layer between referral receipt and completed care: every referral becomes visible, verified, clinically prioritised, booking-ready, and procedure-ready.

The Five Stages

  • Referrals arrive across multiple channels, like HealthLink, email, post, fax, and letters, and in multiple formats, for example structured forms, free-text letters, and scanned PDFs. Until someone manually identifies, opens, downloads, understands,and actions each one, it sits outside live reporting or queuing regardless of its urgency.

    Alto centralises every incoming referral from every source into a single operational view the moment it arrives, making demand and risk visible so you can plan resources and utilisation.

  • Each referral needs to be timestamped, matched to the right patient, checked for duplicates, acknowledged, routed to the correct specialty or consultant, and reviewed for completeness before it can move to clinical review. This is where the administrative time accumulates: teams spend days chasing missing details, rerouting, returning, and merging duplicates.

    Alto automates the entire stage. Missing information is flagged the moment a referral arrives and chased automatically. Duplicates are identified and resolved. Every referral is routed correctly without manual intervention. What took the better part of an hour now takes under five minutes.

  • Each referral is then reviewed by a clinician for appropriateness, priority, and next steps for scheduling or procedure preparation. 

    Today this often waits for batched review and is frequently PDF- or paper-based, with decisions scrawled on the front. They are then returned by hand to the medical secretary to forward, accept, or chase missing data before digitising into the EHR or PMS. When any of those decisions are delayed or unclear, downstream booking becomes guesswork and care is delayed.

    Alto surfaces each referral with a decision ready summary based on local protocols, in a prioritised queue for clinical review.  Every summary shows clear, transparent reasoning and evidence drawn directly from the referral document. No black-box results, just an auditable trail the clinician can act on or override.

    Clinicians assess the most critical patients in less time, with less clinical admin burden.

    When this decision is delayed or communicated unclearly, downstream booking becomes guesswork and care is delayed.

  • Before a slot is offered, the booker and service need to know the slot type, clinician, site, equipment, sedation or anaesthetic need, preparation pathway, pre-assessment requirement, insurance or payment status, patient availability, and minimum lead time. If these conditions are not resolved before booking, risk moves downstream: missing authorisation, medication issues, unavailable escorts, poor preparation and patient constraints surface too late to protect the slot.

    Alto resolves these blockers upstream, ensuring the right patient can be placed into the right slot with all requirements confirmed in advance, and patient preparation started.

  • The patient attends with the right preparation completed, the right forms and checks done, the right medication instructions followed, and the right support in place. When this stage fails, the visible symptoms are late cancellations, did-not-attends, inadequate preparation, avoidable repeat procedures, and lost theatre time. In endoscopy alone, inadequate bowel preparation affects around one quarter of colonoscopies. Empty slots are not just administrative failures. They are failed conversions of scarce clinical capacity.

    Alto proactively coordinates patient preparation: requesting missing information, issuing preparation instructions, keeping referrers updated on patient status, and supporting patients to arrive ready for care.

The Assistant & Judge Architecture

Alto ingests referral from source, then reads every referral document, in any format, and turns it into a structured, prioritised action. Two independent layers work in sequence so nothing is missed and no decision goes unchecked.

The Assistant

The Assistant ingests and reads the referral, extracts all data, checks it against your organisation's own administrative and clinical rules, and proposes the next action: request more information, flag urgency, move to the clinical queue, or ready for booking.

The Judge

The Judge is an independent QA layer that audits every output the Assistant produces. It catches errors, identifies low-confidence outputs, and flags complex or ambiguous cases for human review.

If the Judge meets a conflict, error or any uncertainty, it does not guess. It routes the file to a person and generates a transparent evidence trail for every decision made so the team and the responsible clinician keep full visibility and accountability at every step. Independently validated and stress-tested.

See the full evidence, validation chain, and safety posture on Why Trust Alto.